One begets the other and visa versa with this group. Great KNOWLEDGABLE customer service, no hard sell tactics with repairs, in fact, they work hard to tell you what needs to be done NOW and what can wait till later and how much later. Always clear about charges and time frames. But the biggest issue for us is the trust that they are NOT going to lead us astray with repairs or parts and the integrity that comes with that trust. The customer service is always quality just like the repairs. Wonderful people, clean organized, efficient shop!