I started going to Hagins in 2007 when my Mom entered Martinez Convalescent Hospital down the street. I keep coming back. I TOTALLY TRUST how you take care of my car (2006 - 74,500 miles) & YOUR DOWN TO EARTH COMMON SENSE WAY OF RELATING TO ME. Note: I had to go to Walnut Creek Toyota recently for a new trunk torsion bar. Appt at 10am (along with dozens of other people at the same time). After two hrs, I complained, They gave me a ride home & brought my car to my home the next day (neither charge).- after ordering the parts 3 times. I'VE NEVER FOUND ANY OF THIS TO BE THE CASE WITH HAGINS!!!!!!!!!!!!! THANK YOU FOR BEING WONDERFUL HUMAN BEINGS & YOUR REASONABLE RATES & GREAT CARE OF MY CAR (& ME, TOO) - CARE FOR MY CAR HAS AWAYS BEEN #1 FOR ME SINCE MY 1973 PINTO - SAFETY ON THE ROAD / CARE OF MY CAR!!!!!!!!!! THANKS FOR BEING SO WONDERFUL!!!!!!!!!